TRAVEL HELPLINE After-Hours Service

Corporate travellers today cross timezones for business just as they once drove across town. They demand highly personalized service and 24/7 access to their travel agents —wherever they are in the world. TRAVEL HELPLINE provides a global after-hours service that travelagents and their clients can rely on with confidence.

Your clients will be more satisfied with their travel experiences knowing that their needs will be quickly, conveniently and precisely met even when your agency is closed for the day.With nearly four decades of experience in the global after-hours service business,ourorganization has evolved with significant innovations in technology. Our travel consultants are knowledgeable and highly trained to consistently provide superb service.TRAVEL HELPLINE ’s ongoing investments and service enhancements reflect our commitment to continue to deliver the most cost-effective product with world-class service levels.TRAVEL HELPLINE is never more than a phone call away.

Services include:

• Create new or change existing reservations for air, car, and hotel.
• Offer exchanges and voids for nonrefundable tickets.
• Issue e-tickets and prepaid on subscribing agency’s behalf.
• Provide queue monitoring and ticket fulfillment for online booking tools.
• Deliver VIP Elite Service for the most discriminating executives.
• Give clients a toll-free international access number from more than 90 countries.
• Benefit from custom answering. A unique 800 number can be assigned to your agency and the greeting can be customized with the name, agency, client or corporation.
• Utilize comprehensive automated reports (call volume and activity) to better manage your business.
• Provide the convenience of emailing itineraries to corporate clients when they are on the road.