Leadership, Relationship and Empathy: TRAVELSAVERS Owner Focus Meeting Sets Optimistic Stage for New Year and Upcoming 50TH Anniversary Conference
~Thought Leaders Andy Stuart, Michael Vickers and Cathy Denroche Encourage Agency Owners Preparing for Challenges and Opportunities of the New Year~
OYSTER BAY, NY (December 15, 2020) – Demonstrable leadership, longstanding relationship and the power of empathy are the qualities successful agency owners will require as they approach the New Year according to powerful presentations at this year’s Owner Focus Meeting (OFM). Held virtually the first time earlier this month, the annual retreat orchestrated by premier travel marketing organization TRAVELSAVERS, in partnership with sister company The Network for of Entrepreneurs Selling Travel (NEST), is open expressly to member independent travel agency owners across the US and Canada and designed to embolden owners to meet the challenges and opportunities of the year ahead.
Speaking on the responsibility of leadership, former President and CEO of Norwegian Cruise Line Andy Stuart reminded the audience of 300 managing employees in a time of Covid, “If you’re struggling to deal with it, think about your teams, they are also struggling,” he said. Bestselling author and travel agent celebrity Michael Vickers told owners to focus on relationship. “When tough times exist, companies focus on results more than ever. It is important that you find the balance between their needs and yours. Customers need to know that they mean everything to you. This is the time for you to be Jerry Maguire (the movie) to your customers,” he said.
Oceania’s Cathy Denroche concluded the two-day event with an impassioned call to empathy claiming that, “the way forward is to boldly look at who we are and understand our role within the industry.”
“We are so grateful to our incredible speakers who left us wiser and wound-up, excited to approach the new year and the return to travel with positivity,” said TRAVELSAVERS Chief Sales Officer Kathryn Mazza-Burney.
Looking Ahead: TRAVELSAVERS Announces 50th Anniversary Celebration Location
Mazza-Burney also used the occasion of the OFM to announce that TRAVELSAVERS and NEST parent company, American Marketing Group (AMG) will hold its postponed conference September 22-26, 2021 at the highly anticipated Resorts World Las Vegas debuting this summer. Weaving traditions of Resorts World into the fabric of Las Vegas, the 3,500-room casino-resort will introduce a bold, fresh take on hospitality to the Las Vegas market with exciting new experiences, one-of-a-kind culture and seamless guest service.
“We’re thrilled to bring together our incredibly gifted travel agents, suppliers and staff to celebrate in big, bold Las Vegas-style our postponed 50th anniversary conference at the beautiful Resorts World Las Vegas, a Hilton brand. AMG will be the first consortia to host an event at this property which we know will be spectacular,” said Mazza-Burney.
About TRAVELSAVERS®
TRAVELSAVERS is an international travel marketing organization with a retail chain of more than 2,500 independently owned, full-service travel agencies in over 35 countries that together generate more than $22 billion in annual travel sales. Offering a comprehensive range of products and support services to help its licensed agencies maximize sales though a select group of suppliers, TRAVELSAVERS agencies stand out as travel leaders in their local communities. The marketing company also features a unique exclusive territory system based on populations of 50,000, so agency owners maintain control over clients and prospective leads in their exclusive area. TRAVELSAVERS is part of American Marketing Group, Inc. (AMG), essential business partners for the travel advisor community.
About NEST™
Founded in 2004, The Network of Entrepreneurs Selling Travel (NEST) is the industry’s first and only marketing group exclusively for home-based travel advisors. The company focuses entirely on helping home-based travel advisors achieve greater success financially, professionally and personally by championing solutions and opportunities just for them. From supplier negotiations to marketing, education to networking, and a complete portfolio of technology solutions, NEST delivers what home-based travel advisors need, when they need it. NEST also supports the changing needs of suppliers, helping them to effectively reach the rapidly growing, home-based distribution channel to train, motivate, cultivate and compensate them. NEST is part of American Marketing Group, Inc. (AMG), essential business partners for the travel advisor community.
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Contact:
Cathy Decker
DECKER/ROYAL
@deckerroyal
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